Privacy Policy

Covering Security, Cookies and Policy. This website (“website”) is operated by Comfortmod. In this Security, Cookie and Privacy Policy, we, us and our, refer to Comfortmod.

If you have any questions, please contact our Data Protection Officer/Team at dataprotection service@comfortmod.com and we will endeavour to do our best to answer your questions.

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties.

Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

Security

We are committed to handling your personal information with high standards of information security.

Personal information provided on the website and online credit card transactions are transmitted through a secure server. You can tell that your data is secure by looking for the padlock icon. However, as no data transmissions over the internet can ever be guaranteed as 100% secure, we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.

Our payment security operates on encryption Level 1 PCI compliant.The Legal Basis We Rely On

Order Obligations

In certain situations, we may require your details such as full name, address and telephone number to complete and deliver your order from Comfortmod.

Legitimate Interests

In specific situations, we require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you personalised offers or incentives or if you’re a trade customer we might email you your yearly discount code as part of your trade account.

Legal Obligations

In certain situations, we may use your personal details in compliance with legal obligations. For example, in the event of fraud or theft Our Mailing List

Emails

From time to time, you will receive promotional emails and newsletters from us about our products and services. Please note, you will only receive these promotional emails if you have opted in to receive them from us on the Comfortmod website or have given a third-party permission to share your emails

If you do not want to receive emails from Comfortmod you can click on the “Unsubscribe” link at the bottom of any email communication sent by us or by emailing us at service@comfortmod.com.

Please allow us up to 28 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Please note, if you place an order with us or sign up for an out-of-stock notification email we may contact you by email or telephone if we have any questions or queries in relation to your order or need to update you with regards to your account or order. In all instances, this will not re-subscribe you to our newsletter service.

SMS Communications

If you sign up for our SMS Services, you’ll receive marketing text messages from Comfortmod. Please note, you will only receive these promotional SMS messages if you have opted in to receive them from us on the Comfortmod website or have given a third-party permission to share your emails.

To opt-out, simply reply ‘STOP’ to our text message or email service@comfortmod.com with your subscribed mobile number and we’ll remove you from our SMS mailing list.

Please allow us up to 28 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Postal Communications

You will receive postal communications from us only if you have opted in to receive them.

If you do not wish to receive communications from us via post, then let us know at service@comfortmod.com and we will unsubscribe you from our postal mailing list.

Please note, we print our catalogues and postal communications up to twelve weeks in advance and so you may receive one further catalogue/postal communication.

Your Rights

As a customer of Comfortmod, you have rights with regards to how we use and hold your information. This includes:

  • The right to be informed (i.e. via this privacy policy).
  • The right to access the personal information that we hold about you.
  • The right to change or rectify the personal information that we hold about you (if you have an online account you can do so here).
  • The right to erasure or restrict the processing of personal information that we hold about you. This includes automated decision-making programmes or profiling.
  • The right to stop direct mailings or email marketing.

If you want to exercise your rights, please contact our Data Protection Officer / Team: service@comfortmod.comCookies, Web Beacons & How We Use Them

What is a Cookie?

A “cookie” is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.

What is a Web Beacon?

A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

Why do we use Cookies & Web Beacons?

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Comfortmod website. We use this information to improve our site design, product assortments, customer service, and special promotions. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you. We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

Can I disable my Cookies & Web Beacons?

You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.The Information We Collect

Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all its features.

We receive and store any personally identifiable information that you enter on the website, whenever you shop with Comfortmod —online, through our catalogues, or in our stores, or information you give us in any other way, such as by subscribing to our catalogues, email, or mobile messaging.

This includes:

  • Registration Details, e.g. Title, Name, Postal Address, Email, Telephone / Mobile Number.
  • Card Payment Details used for transactions: Card Name, Number, Expiration Date, CSV number, Billing and Delivery Address.
  • Username and Password.
  • Purchase and Returns History. 
  • Customer Service information including enquiries, comments, complaints and information exchanged with our customer service team.

If you use one of our services or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

Your personal data is also collected when you:

  • Interact or engage with us on social media.
  • When you choose to complete any surveys we send you. 
  • When you enter prize draws or competitions, such as the Hot List Competition.
  • When you fill out any forms on the Comfortmod website, such as product reviews, trade account application forms, outlet visitor forms, stock notification emails or catalogue sign-up forms.
  • When you’ve given a third-party permission to share with us the information they hold about you.
  • CCTV security systems, when you visit Comfortmod or park in our car park. These systems may record your image when you visit. 

How We Use The Information We Collect

We use the information we collect to offer you the best customer experience as possible. Purposes include:

  • To complete your purchase transactions.
  • To provide the services you request.
  • To send you our catalogues and other offerings by mail.
  • To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
  • To notify you of product recalls or provide other information concerning products you have purchased.
  • To improve our merchandise selections, customer service, and overall shopping experience.

We may also create Anonymous Data Records from Personal Data by excluding personally identifiable information for the purposes of business research and to perform statistical analyses of users’ aggregate behaviour in order to enhance and improve the services we offer.

How Long We Hold Your Data For

We only hold your personal data for as long as it is necessary for the purpose for which it was collected or for as long as your account it open with us.

Comfortmod has specified retention periods for these purposes and customer orders will be kept for a maximum of five years, after which the information will be deleted or anonymised for business research and analysis. However, there may be a legal basis, such as the prevention of fraud and crime for which we will hold your information beyond this five year period and we may share your information with a law enforcement body, when required to do so.Others With Whom We Share Your Information.

Comfortmod will never sell, trade or rent any of your information to any third party and this includes, but is not limited to your name, address, telephone number, email or credit card information.

However, we may share your personal information with our suppliers, service providers, couriers and other third-party contractors to fulfil contractual orders that you place with us and to provide the services you request. Comfortmod also uses a data management company and newsletter service where your data is stored securely.


Credit Card

We work with Credit Card to offer our customers more convenient methods of payment. Credit Card enables you to send payments quickly and securely online using a credit card or bank account. All Credit Card transactions are subject to the Credit Card Privacy Policy, available to view here.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our user’s experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Social Media Advertising

Comfortmod engages in online social media advertising on social media sites including Facebook, Instagram and Pinterest.

On these social media network sites, we target Comfortmod content, videos and ads to you when you are on other websites and social media sites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags and cookies, as well as specific services offered by social media networks, such as Facebook Custom Audience services.

The ads that you will see will be based on information we hold about you, or your previous use of Comfortmod (such as your order history). You can view the Facebook Data Policy here, the Instagram Privacy Policy here and the Pinterest Privacy Policy here.How Can I Subscribe To Your Postal Or Email Mailing List.

If you wish to subscribe or have previously unsubscribed from our mailing list, you can easily subscribe again. To do so please take the following steps:

Email & SMS Text Marketing

To re-subscribe for email and text marketing, please head to the Comfortmod website and enter your email address into the newsletter sign-up box. You will receive a confirmation email, that you will have to opt-in to hear from us.

Postal

To re-subscribe to our postal mailing list, please email service@comfortmod.com Online Account Registration.

To make online shopping faster and easier, you may register on the Comfortmod website for an online account.


As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

Children (Under 18s)

The Comfortmod website is intended for use by persons over the age of 18 and we will never knowingly collect any information or market to children under the age of 18.

If you suspect that we have collected information on a person age 18 or under, please email service@comfortmod.com and we will take all the necessary actions to remove this data from all of the Comfortmod controller and processor databases.

Regulatory Bodies

If you feel that Comfortmod has mishandled your data in any way, that your requests have been dealt with incorrectly or if you are concerned about the way we handle personal information you have the right to complain to the Information Commissioners Office (ICO).

Comfortmod reserves the right to update and make changes to this Security, Cookie and Privacy Policy from time to time. We advise you to revisit our Security, Cookie and Privacy Policy regularly to ensure that you are aware of any modifications or updates to the ways in which we collect and use your personal information.

Acceptance

By using this website, you accept the policies set forth in this Security, Cookie and Privacy Policy.

User Generated Content

By consenting to allow Comfortmod to use your social media post on the Comfortmod digital platforms such as the Comfortmod website, Comfortmod social media channels, a User Generated Content gallery page, and email communications, you are agreeing to the following policy.

All posts and content tagged with the #Comfortmod, #Comfortmodstyle and/or @Comfortmod, or used on the Comfortmod Channels, including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, images, photographs, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as “UGC”.

  • You hereby grant Comfortmod,all necessary permissions and/or consents, to use, reproduce, alter and publish your UGC including, without limitation, the right to adapt or amend your UGC, (subject to your rights in paragraph 7).
  • Any UGC you provide will be considered non-confidential.
  • You give us the right to use your UGC on all of the Comfortmod Channels, when provided with the tags listed above, for any purpose, including to market and advertise our products. Publication and/or refusal of your UGC will be at our sole discretion prior to usage. After publication, we incur the right to remove your UGC at any time.
  • Your recognition is important to us. For this reason, we will use your personal information, insofar as your social media username and/or the text written in your post to credit you as the copyright holder when publishing your UGC to any of the Comfortmod Channels.
  • You are not entitled to any financial reward or fee if we use your UGC on any of the Comfortmod Channels.
  • You understand that the information data we collected from using your UGC is in line with our Privacy and Security Policy found here.
  • You reserve the right to revoke your decision to allow us to use your UGC at any time from the initial point of agreement. This includes the right to erasure or restrict the processing of personal information that we hold about you in regard to your UGC. Please email service@comfortmod.com if you wish to revoke permission for your content. Please allow 28 days for this request to be actioned.
  • We reserve the right to amend this UGC policy at any time so please check back here every time you upload or tag your UGC.

If you have any questions or concerns regarding your rights within the UGC policy, please contact our Data Protection Officer / Team: service@comfortmod.com
Comfortmod Privacy Policy

In order to be able to offer you Comfortmod’s payment options, we will pass to Comfortmod certain aspects of your personal information, such as contact and order details, in order for Comfortmod to assess whether you qualify for their payment options and to tailor the payment options for you.

In order to be able to offer you Clearpays payment options, we will pass to clearpay certain aspects of your personal information, such as contact and order details, in order for clearpay to assess whether you qualify for their payment options and to tailor the payment options for you.

In order to be able to offer you Shop Pay payment options, we will pass to Shop Pay certain aspects of your personal information, such as contact and order details, in order for Shop Pay to assess whether you qualify for their payment options and to tailor the payment options for you.

In order to be able to offer you Credit Card payment options, we will pass to Credit Card certain aspects of your personal information, such as contact and order details, in order for Credit Card to assess whether you qualify for their payment options and to tailor the payment options for you.

We use cookies to improve your shopping experience, to analyse our website traffic and to improve and personalise our services for marketing and social activity. You can allow all cookies or manage cookies individually below.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.