If you’re not completely satisfied with your purchase, we gladly offer you the option to make a return. Please carefully review the following conditions to determine your eligibility for the return process.

To ensure a prompt and accurate processing of your return, please take note of the following:

• Eligible returns are to be sent back within 30 days from the date of delivery and can be returned for a refund, store credit or exchanged for another item. 
• Items must be in new and unused condition, with all original labels and tags still attached.
• Items must be unaltered, undamaged, and unwashed. They must also be free from any markings, makeup, self-tanner, odours, pet hair, perfumes, deodorant, and laundry detergent.
• Regrettably, for health and hygiene reasons, underwear, activewear cannot be returned.
• To qualify for credit, swimwear and bodysuits must be returned with the hygiene sticker intact.
• Original shipping costs are non-refundable.
• Comfortmod is not responsible for non-Comfortmod items mistakenly returned, as we may not be able to recover these items.

REFUNDS:
To receive a refund for your return, select the option for refund when submitting your return. Refunds will be issued back to the original form of payment after processing. Processing begins after the return has been delivered to our warehouse and may take up to 3 – 6 business days.  Please allow up to 7 business days for funds to post to your account. Please note, If returning for a refund, a return fee will be deducted from your refund amount. Please note, Comfortmod is not responsible for non-Comfortmod items mistakenly returned, as we may not be able to recover these items.  

We offer the option to return your items and either exchange them for a different size or choose alternate products directly on our website through the “Shop Now” feature. Please note:

• Currently, we are unable to process exchanges for orders shipped to international locations.
• Exchange and “Shop Now” requests are not guaranteed, and will be shipped within 3 to 6 business days once your return has finished processing.
• All Exchange and “Shop Now” orders are shipped via standard delivery, as expedited shipping methods are not available at this time. If we do not have the item requested in stock a refund will automatically be issued for the return.
• Please be aware that new discount codes, gift cards, or store credit cannot be applied to exchange or “Shop Now” requests.
• If you originally used a discount on your purchase and you wish to exchange for the same item in a different size with the discount applied, proceed with the exchange process, and your return will be processed with the original discount amount for each item.
• We are unable to process exchanges for items that have already been exchanged. If this is the case, you can return the item for store credit and place a new order.

INSTANT EXCHANGES:
For your convenience, we offer “Instant Exchanges” allowing you to create your exchange order immediately when you submit your return request.

Please note that a temporary authorization will be placed on the provided credit card for the full amount of the exchange order for 7 business days. If your return is not sent back within 21 days from the date of return submission, the credit card provided will be charged the full amount of the exchange order. Ensure that your parcel is scanned as received when you drop it off and obtain proof by requesting a receipt.

Regrettably we are unable to make any changes to Instant Exchanges, as our system does not allow us to make any edits once processed.

Lastly, please remember that all orders, whether for exchange, “Shop Now,” or instant exchanges, are subject to our standard return policy.