Please see below our Terms & Conditions that you the customer consent to when you Place an Order with Comfortmod . Please note, that this website is not intended for persons under the age of 18.
Emails
From time to time, you will receive promotional emails and newsletters from us about our products and services. Please note, you will only receive these promotional emails only if you have opted in to receive them from us on the Comfortmod website or have given a third-party permission to share your emails
If you do not want to receive emails from Comfortmod you can click on the “Unsubscribe” link at the bottom of any email communication sent by us or by emailing us at service@comfortmod.com or calling us on 01444 253391 (phone lines open Monday to Friday 9:30am – 5pm, excluding bank holidays).
Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Please note, if you place an order with us or sign up for an out-of-stock notification email we may contact you by email or telephone if we have any questions or queries in relation to your order or need to update you with regards to your account or order. In all instances, this will not re-subscribe you to our newsletter service.
SMS Communications
If you sign up for our SMS Services, you’ll receive marketing text messages from Comfortmod . Please note, you will only receive these promotional SMS messages only if you have opted in to receive them from us on the Comfortmod website or have given a third-party permission to share your emails.
To opt-out, simply reply ‘STOP’ to our text message or email service@comfortmod.com with your subscribed mobile number and we’ll remove you from our SMS mailing list.
Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Postal Communications
You will receive postal communications from us only if you have opted in to receive them.
If you do not wish to receive communications from us via post, then let us know at service@comfortmod.com or by calling us on 01444 253391 (phone lines open Monday to Friday 9:30am – 5pm, excluding national holidays) and we will unsubscribe you from our postal mailing list.
Please note, we print our catalogues and postal communications up to twelve weeks in advance and so you may receive one further catalogue/postal communication.Delivery
Free Delivery is offered on orders over £100 for UK Mainland Customers Only. Please see the product page for more information.
We offer a delivery service which is clearly displayed against each Product on the product page. Please note that delivery timescales are estimates. You can find out more about our Delivery on our Delivery Information Page.
Although we will make every effort to deliver within the delivery time specified on the website, we cannot guarantee this as they may be affected by unseen problems such as courier or supplier issues.
Your delivery is complete when the items are delivered to the address you have given us. If no one is available to take delivery at this address a note will be left advising on next steps. If you have not accepted delivery after three attempts by us, we may treat the contract as being cancelled by you.
If you have any further questions regarding delivery our Customer Services Team are happy to assist. Please contact them on service@comfortmod.com.Returns & Refunds
All returns must be received by Comfortmod within 90 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.
Please note:
Returning Faulty or Damaged Items:
Please email our customer service team at service@comfortmod.com, within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you.
Please note:
Returns Policy for Outlet, Seconds and Display items:
Please be aware that our Standard Returns Policy does not apply to any items sold from our Outlet Shop or during a seconds/sample/warehouse sale event or from a display at one of our stores where goods are seen and/or purchased in-person. We do not accept returns on any purchases made during these events and no refunds or exchanges/replacements/repairs or credit notes will be issued. Items purchased during a seconds/sample/warehouse sale or from a display in store, carry defects and are purchased with the knowledge of those defects.
Gift Messages
If you would like to add a gift message to your order, you can do so at the checkout. You will find an area to Add to gift message to your order. Enter the recipients name, your name or who the order is from and your message. This message will then be added to your order. Unfortunately gift messages cannot be added to orders once they have been placed.
We receive and store any personally identifiable information that you enter on the website, whenever you shop with Comfortmod —online, through our catalogues, or in our stores, or information you give us in any other way, such as by subscribing to our catalogues, email, or mobile messaging.Pricing Policy
From time to time, Comfortmod will run seasonal sales or promotions. We are happy to offer a price adjustment on products purchased up to 3 days prior to the start date of the sale. The same product must be available at the time of your request and will be issued in the form of a refund.
For products purchased between 4-7 days prior to the start date of the sale, Comfortmod will offer a price adjustment in the form of a credit note which is valid to spend up to 1 year at Comfortmod . For products purchased over 7 days prior to the start date of the sale, we are, unfortunately, unable to offer any price adjustments.
For items purchased in the sale that are further discounted, we are unfortunately unable to offer any price adjustment.
Email, Social Media and SMS Text Message Pricing.
All prices displayed are accurate at the time of sending and are subject to change without prior notice.
Courier Collection Terms & Conditions
Unfortunately Comfortmod are unable to deliver all items outside of Mainland UK. This may be due to this particular item being too fragile to ship outside of the UK or down to customs issues.
You are able to select a courier of your choice to collect the goods from our Sussex Warehouse. By opting for this method, you are solely responsible for the product(s) and the delivery. This also invalidates your returns policy as there is no means of organising a return of this item back to Comfortmod .
By agreeing to use your own couriers to deliver this to you, if any damages occur we would not be able to refund, replace or collect the goods. This will also be applicable if the shipment is lost in transit.
Please note:
If you are happy and to accept full responsibility, please place your order online and select “I will arrange my own courier to collect my order from your Sussex Warehouse” as your chosen Shipping Method. Our Warehouse team will contact you approximately 48 hours after placing your order to confirm it is ready for collection. At this stage, please complete the Courier Collection Form and continue to arrange for your courier to collect your order from our Sussex Warehouse. Collections can be arranged for Monday to Friday (excluding bank holidays) in the morning between 9.30am – 1pm or in the afternoon between 2pm and 5pm.
We are unable to process or release any orders until these terms have been accepted.Personalised & Made To Order Products
Unfortunately as Made To Order and Personalised Products are lovingly created just for you and are bespoke, we are unable to accept returns.
Made To Order and Personalised Products are exempt from our standard returns policy unless the product is faulty or the personalisation does not match your original request. Please check and double check your personalisation request to avoid any errors.
Any changes to a bespoke order or personalisation needs to be requested within 1 hour of ordering ideally by calling our customer service team on 01444 253391 or emailing service@comfortmod.com.Warehouse Sale/Outlet Shop
Please ensure you have made an appointment to visit our Outlet Shop as it is only open sporadically and for health & safety reasons, we must know the numbers intending to visit.
All items purchased from the Outlet Shop are sold with known faults and/or damage and are therefore not eligible for return or refund. They are exempt from website terms & conditions.
Cash and card payments are accepted.
Parking is free but very limited so please do not arrive more than 5 minutes prior to your appointment as there is no waiting space outside of the parking area.
Sadly, we do not allow pets into the outlet and children must be supervised at all times.Trade Accounts
This is an agreement between Comfortmod and you (the client) for the registration of a trade account with Comfortmod .
On placement of your order you will be invoiced for the full value of your order less any trade discounts due. Full payment is required before the release of the order for delivery. Payment must be made from the company bank account registered with Comfortmod . Payment from accounts not registered will not be accepted.
Account:
Stock:
Specifications:
Orders:
Pricing & Discounts:
Payments:
Lead Times:
Delivery:
Acceptance:
Comfortmod Rewards Programme
Customers will be automatically entered into the Comfortmod Rewards Programme when they sign up or sign into their accounts. These terms and conditions apply to Comfortmod Rewards:
Competitions
Comfortmod Disco Bingo Lucky Dip Competition
5 lucky entrants will WIN:
To Enter, You Must:
1. Upload an image featuring your Comfortmod products in your home, service@comfortmod.com
2. Include the hashtags #RSGDiscoBingo & #RockettStGeorge
The 5 lucky winners will receive a DM from the service@comfortmod.com Instagram account. The disco themed product prize will be drawn at random. You will not be able to choose your disco prize.
You can tag friends in the comments as many times as you wish. Prize cannot be resold or transferred and there is no cash alternative. By entering the competition you are confirming you have the legal capacity to do so and agree to these terms and conditions. Only entries received before the closing date will be entered into the free prize draw. The prizes must be accepted as awarded and are non-transferable. There is no cash alternative. If due to circumstances beyond our control, we are unable to provide the stated prize, we reserve the right to award a substitute prize of equal or greater value. Any extras not detailed in the prize will be charged in full. The competition is only open to residents of the UK aged 18 or over.
Additional Terms & Conditions:
The closing date for entries will be midnight on Thursday the 28th of December.
General information:
By entering the competition you agree to be bound by these terms and conditions (which may be amended or varied at any time by us with or without notice), by our decisions which are final and no correspondence or discussion shall be entered into. All changes to the Terms and Conditions will be posted in revised terms and conditions on the website. Personal information collected from entrants will be used by us solely in connection with the competition and will not be disclosed to any third party except for the purpose of operating the competition and fulfilling prizes where applicable unless you have ‘opted in’ to receive further information from the promoter and Comfortmod . Please see our Privacy Policy for further details. By entering the competition you agree to the use of your name, address and/or photograph as well as attending any required publicity events without any additional compensation if you are the winner. You will need to take a photo of the prize when it arrives and send it to our marketing department via email for use on social media and to assure it has arrived. These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts. For all third-party competitions; prizes are subject to availability and individual Terms & Conditions apply.
For any T&Cs enquiries please email:
If you feel that Comfortmod has mishandled your data in any way, that your requests have been dealt with incorrectly or if you are concerned about the way we handle personal information you have the right to complain to the Information Commissioners Office (ICO).
You can report a concern by visiting the ICO’s Website here or by calling the ICO’s helpline: 0303 123 1113.Klarna Terms & Conditions
Klarna Pay Later
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s User Terms. General information about Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Policy.
More information about paying with Klarna at Comfortmod can be found on our Klarna FAQs page.Klarna Privacy Policy
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Policy.Clearpay Terms & Conditions
We offer Clearpay as a payment method for orders up to £1000 placed on the Comfortmod website.
To purchase via Clearpay, you must create or sign-in to an account with them. If Clearpay reject your sign-up or decline your purchase, you should contact them directly.
Terms and conditions can be found on their site.
Clearpay FAQsClearpay Privacy Policy
In order to be able to offer you Clearpays payment options, we will pass to clearpay certain aspects of your personal information, such as contact and order details, in order for clearpay to assess whether you qualify for their payment options and to tailor the payment options for you.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in clearpays Privacy PolicyShop pay Terms & Conditions
Shop PayTerms & Conditions
We offer Shop pay as a payment method for orders.
To purchase via Shop Pay, you must create or sign-in to an account with them. If Shop Pay reject your sign-up or decline your purchase, you should contact them directly.
Terms and conditions can be found on their site.
Shop Pay FAQsShop Pay Privacy Policy
In order to be able to offer you Shop Pay payment options, we will pass to Shop Pay certain aspects of your personal information, such as contact and order details, in order for Shop Pay to assess whether you qualify for their payment options and to tailor the payment options for you.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Shop pays Privacy Policy. Credit Card Terms & conditions
Credit Card terms & Conditions
We offer Credit Card as a payment method for orders.
To purchase via Credit Card , you must create or sign-in to an account with them. If Credit Card reject your sign-up or decline your purchase, you should contact them directly.
Terms and conditions can be found on their site.
Credit Card FAQs Credit Card Privacy Policy
In order to be able to offer you Credit Card s payment options, we will pass to Credit Card certain aspects of your personal information, such as contact and order details, in order for Credit Card to assess whether you qualify for their payment options and to tailor the payment options for you.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Credit Card Privacy Policy.User Generated Content
By consenting to allow Comfortmod to use your social media post on the Comfortmod digital platforms such as the Comfortmod website, Comfortmod social media channels, a User Generated Content gallery page, and email communications, you are agreeing to the following policy.
All posts and content tagged with the #rockettstgeorge, #rockettstgeorgestyle, #yesrockettstgeorge and/or @rockettstgeorge, or used on the Comfortmod Channels, including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, images, photographs, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as “UGC”.
If you have any questions or concerns regarding your rights within the UGC policy, please contact our Data Protection Officer / Team: service@comfortmod.com/ T: 01444 253391 (phone lines are open Monday to Friday 9:30am – 5pm, excluding UK national holidays).
Global-e Privacy Policy
When you visit this website hosted by Global-e Online. and its affiliated group companies worldwide (“Global-e”, “our”, “we” or “us”), correspond with us or become (or are in the process of becoming) one of our merchants or partners, we process personal data about you as a data controller. It is important to us that the personal data of the visitors to our websites, our (prospective) merchants and our (future) partners (“you”) is treated with care and that you are well informed about the way we process personal data related to you. We have written this privacy statement to tell you which data we process, how, why and how long we do this and your rights. The Privacy Policy for Global-e can be found here